On November 30, 2023, we launched updates to our Terms of Service.

Important updates were made to the Dispute Resolution and Arbitration section to include procedures that will encourage a prompt resolution of any disputes and to streamline arbitration proceedings where multiple similar claims are filed. These updates will go into effect for customers 30 days from the date this email is received.

We encourage you to read the new terms in full. Please notify us within 30 days of receiving this email if you do not agree to the terms, in which case you will remain subject to the current Terms of Service. If you do not notify us within 30 days, you will be deemed to have agreed to the new terms.

If you have any questions, please contact us at customercare@23andme.com.

The 23andMe Team