Ask HN: Facebook is bullying me, what can I do? Warning
29 points
1 day ago
| 7 comments
| HN
I have a Facebook page for my business that was suspended because I was accused of "impersonating any business, celebrity, or public figure." The page shares the same name as a well-known TV show, but it predates the show, and I have a valid U.S. trademark. Unfortunately, I cannot reach Facebook by email, phone, or chat. I have filed two appeals with their intellectual property section, but both times I received the same response:

"Thanks for your message. Our team handles intellectual property issues (e.g., copyright, trademark), but it looks like you need help with something else."

I'm unsure if I can afford to hire a lawyer. If I decide to sue, which state would I need to file in? I'm in New Jersey, but would I have to sue in California? I'm feeling completely lost.

WARNING: Facebook can and will disable your page without any warning or notice, and they may not reactivate it even with a U.S. trademark.

Beijinger
1 day ago
[-]
This sounds interesting:

Sued Meta Just wanted to let you guys know I’ve tried everything from attorney general, to appeals I was nervous about to process of suing meta in small claims but today I filed the suit and it was so EASY head to your court house and sue them!

https://www.reddit.com/r/facebookdisabledme/comments/1bc9xj9...

But do I have to sue in California? I am in NJ.

I go to sleep now. I am too devastated.

reply
A_D_E_P_T
1 day ago
[-]
- Don't sue yet.

- A lawyer will probably charge around $500 for an official-seeming "demand and request to cure" letter. This is your next step. You shouldn't need to pay a retainer fee for this.

- If they don't respond to the letter, or don't address the issue in a satisfactory way, then your next move is to sue them, if you feel you must. In your complaint, you'll reference all communications you sent them previously. You can sue in your home state, as that's where you're located and Facebook evidently does business there. This is going to be expensive; your business cannot represent itself in court, so you must hire a lawyer. If you see it all the way through to trial, an uncomplicated state court case will cost, on average, somewhere in the low six figures in attorney fees; Federal cases are twice as expensive -- probably around $400k on the low end.

reply
Beijinger
1 day ago
[-]
Justice is only for rich people in the US
reply
muzani
23 hours ago
[-]
There's stories of people just writing their own official sounding letters and getting action. Pleading and crying, even over clearly illegal things like revenge porn often gets ignored.
reply
jfoster
1 day ago
[-]
I wonder how LLMs are going to change the cost of these activities as they become more accurate & capable. Feels like the costs should come down dramatically in the next few years.
reply
bzzzt
20 hours ago
[-]
I predict an arms race between people using LLMs to sue and courthouses using LLMs to keep up with the increasing burden of responding to all the incoming cases. Which means people with access to better, more expensive LLMs will have the advantage.
reply
muzani
23 hours ago
[-]
They've already brought it down. As with software, prices don't go down though. It's just that less people get hired to do what was once double the work.
reply
mgraybosch
1 day ago
[-]
This is what you get for not having your own website and depending on Facebook for your web presence.
reply
paulluuk
13 hours ago
[-]
What makes you think they don't have a website? Facebook might very well just be one channel to draw customers to their website.
reply
jazzyjackson
11 hours ago
[-]
Aren't businesses allowed to refuse service to individuals?
reply
muzani
9 hours ago
[-]
In this case it sounds like someone is using OP's trademark and refusing service in favor of the trademark violator.
reply
hehehheh
7 hours ago
[-]
There are exceptions.
reply
Beijinger
1 day ago
[-]
PS: I mailed letter and a printout of my trademark from the USPTO to Facebook today via certified mail. I am pretty sure they won't react.
reply
uberman
1 day ago
[-]
Ask a lawyer to draft some legalese and you might read up on their arbitration policies.
reply
mechanical_bear
1 day ago
[-]
You need legal insurance.
reply