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Show HN: OwlEars – Raw feedback, straight from your customers' minds

15 points

by zainalabdin878

1 day ago

| past

| 6 comments

| owlears.com

| HN

Hello everyone

Years ago, I built a personal feedback platform called Sarahah that got famous but was eventually removed from stores. One unique aspect of Sarahah was its simple, plain message box.

Now, I'm using this concept to help businesses gather raw feedback (yes, just plain free text) from their customers. This approach contrasts with guided surveys that can often frame and limit responses. On the business side, we use AI to analyze this feedback and provide valuable insights and recommendations.

I would really appreciate hearing your thoughts Additionally, if you're interested in using this in your startup where we hear your feedback and tailor it to your needs, please let me know

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throwaway-blaze

1 day ago

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This is super cool, but I think your landing page could really benefit from a screenshot of the tool in use...I honestly couldn't tell you what it did just from reading the page.

Also, to build a great landing page, communicate the "Why" as in why I want it as a customer, and less of "what" I'm getting ("AI Insights!", "Hassle Free!"). Tell me why this product will make my business or project better.

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throwaway-blaze

1 day ago

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Also, typo on Settings -> Support:

"We are hear to support you" -> here

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austinjp

1 day ago

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Possibly a deliberate pun. Owl ears, hear...?

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zainalabdin878

1 day ago

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lol, it's actually a typo, but your reply inspired a change to something like: We're all ears, tells how we can help you

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zainalabdin878

1 day ago

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this is great, thanks for the deliberate thoughts, I definitely need to change the homepage as suggested

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nerdile

1 day ago

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"Unfortunately, it was later removed from the app stores."

Sure sign of a trustworthy middleware author

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ahofmann

1 day ago

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I also have no idea what sarahah was. But I used a search engine and read about it. It took about 30 seconds to understand why the author is using his app as a reference. It was wildly popular for a while but was used in a way that the mighty duopoly of Google and Apple disliked, so it got removed.

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sonofhans

1 day ago

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No platform should facilitate targeted anonymous messages; that’s one thing we’ve for sure learned about social media, in part thanks to Sarahah. It should be noted that the reason Google and Apple “disliked” it is that hundreds of thousands of their customers petitioned to have it removed. Those people were mostly parents whose kids were getting bullied anonymously.

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zainalabdin878

1 day ago

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anonymity brings many challenges indeed. with regards to the petition and what's commonly shared in conventional media, we have proved to Apple that it's based on a falsified case that our filtration system doesn't allow, the removal's story is rather complicated and not justified and many other anonymous apps were allowed, what we were told after clarifying this to Apple was: "executives requested the removal". Anyhow, this is no history and we surely learned many lessons from sarahah an interesting fact is that sarahah's original idea was inspired by my boss's request for feedback, and the early version of owlears was just that (anonymous feedback in the workplace) Thank you

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zainalabdin878

1 day ago

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that is very helpful, perhaps I didn't take into consideration that many people digitally active today don't know about it. thanks for sharing this

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zainalabdin878

1 day ago

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can you please tell me more what trustworthy middleware author mean? (I didn't get it, sorry)

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zainalabdin878

1 day ago

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Thank you so much, I received super helpful feedback!

Please see a sample box here: https://owlears.com/o/df8e1b0a and a demo analysis: https://owlears.com/obdemo

Many thanks

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sonofhans

1 day ago

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Is this a feedback widget on the frontend and an AI summarizer on the backend? If not, then I have no idea what it is. If so, then consider being clearer about (a) what the tool specifically does, (b) what uses cases it specifically addresses.

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zainalabdin878

1 day ago

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I'm so grateful for the feedback sonofhans, I added a comment with a link to sample feedback box and analysis. startups/companies can share the box as a link, widget or QR code, the backend is just raw feedback with a button that analyzes with A.I. and provides recommendations I surely need to cover the points you mentioned. Thanks a million

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DidYaWipe

1 day ago

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The homepage doesn't tell us or show us what it is, so... can't really give feedback on it.

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zainalabdin878

1 day ago

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I've shared a comment with links to a sample, there is clearly a problem with the homepage. Thank you so much for your feedback

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throwaway81523

1 day ago

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Took me the longest time that this had nothing to do with EEG sensors or neural implants. It's just more AI. Meh.

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zainalabdin878

1 day ago

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oh, I actually feared this would be considered another AI tool AI is not the core of the platform but rather a feature, I definitely failed to clarify this, or perhaps I focused on it so much in the last few days

Can you please share what led you to think it's an EEG thing?

Thank you

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throwaway81523

17 hours ago

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It says it gets data from people's minds. How else is something like that supposed to work? But in fact it gets it from keyboard input or whatever, rather than what it claims.

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zainalabdin878

6 hours ago

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very well, I already changed this and I'm working on more changes you can see the part you talked about already updated https://owlears.com

many thanks!