They have been losing relative mindshare and possibly marketshare more recently. Its competitors are growing more aggressively.
I'm not sure I know the answer, but it's a very good point! Thanks
The parallels to software are exact. Front of house/back of house coordination. Pre-service meetings. The "pass" as a coordination point. Station ownership. The quiet kitchen principle.
Then I discovered Basecamp's Shape Up is essentially their version of the brigade de cuisine system. 6-week cycles, betting table, appetite setting, cool-down periods. It maps perfectly.
I wrote this to work through what small bootstrapped software companies can learn from how these organizations actually operate. Would love feedback from others dealing with this coordination problem.