Problem I’m aiming at: - Small teams still type the same support answers that legacy tools can't close - Most helpdesks are seat-priced, not work done or AI based like cursor - “AI” in many tools is a thin layer on top of an old ticketing model, not the core.

What Dooza Desk does right now (basic version): - Simple shared omnichannel inbox for customer messages. - AI can autonomously solve tickets and take actions (need some polish) - Lightweight helpdesk features (assign, status, notes) so it can replace a bare inbox for small teams.

High-level implementation details: - Messages are normalized into a single internal ticket format. - AI Agents builder + pipeline runs on each message (classify intent, suggest tags, draft reply). - Customer and conversation history are stored so future messages can reuse context. - The system is designed so more automation steps can be added over time as I see real workflows.

State of the product: - Very early, rough edges expected. - Focused on making a narrow set of flows actually work end-to-end instead of a big feature checklist. - I’m actively changing things based on feedback; nothing is “frozen”.

What I’m looking for: - 3–5 small teams (SaaS or e-commerce or any product with recurring customer questions) willing to run a free pilot. - Brutal feedback on: - where the AI suggestions are useless or dangerous - which workflows must be automated first for this to be worth using - what’s missing to replace your current shared inbox / helpdesk for at least part of your support

If you want to try a pilot, you can sign up at https://www.doozadesk.com and then email me, I’ll wire things up manually and adjust the product around your workflows,