OpenAI should build Slack
61 points
by swyx
14 hours ago
| 25 comments
| latent.space
| HN
riazrizvi
20 minutes ago
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One of the worst ideas I've heard in a while. A company with the premier LLM, asking companies to outsource the platform running all internal communications. What does OP think we are all doing here in business? This is the Ycombinator community edition of Rodney King's famous "Why can't we all just get along".
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pwarner
1 hour ago
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> Microsoft did, and Teams is by all reports a solid success.

Not sure if the author has used Teams.

But otherwise, I agree we need an actual good, adorable Slack clone. I thought Google might do this after not buying Slack, but I'm not hearing anything about their solution.

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simfree
1 hour ago
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Teams is shovelware. Force bundled, with questionably reliable messaging, okay video calling (if your organization policies don't break it), and a fairly useless Phone System component that misbehaves often.

Great for organizations that believe these forms of communication should be an afterthought that has rough edges and inconsistent reliability.

The recent changes to end webhook support, kill Linux desktop support and do yet another rewrite are inane. Don't expect features you use today in Teams to work in 2 years...

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icameron
41 minutes ago
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My org went all in on Teams over 6 years ago. Removed all PBX systems and desk phones. Pulled out Cisco phones from 20 offices. Ported all numbers to MS. By all accounts it was unremarkable to the end users, and when WFH mandates started it was seamless. Definitely a lot less IT support for configuring and troubleshooting a phone system too. There is far less downtime because Teams will ring through to your cell phone if the office internet is down or your laptop is off. That was not possible when the Cisco routers and CallManager in the office were running the DIDs and local extensions
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viraptor
36 minutes ago
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> That was not possible when the Cisco routers and CallManager in the office were running the DIDs and local extensions

You could do it with other software hosted outside the office though. There are definitely options here.

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stonogo
24 minutes ago
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It was, in fact, even with existing Microsoft products (Lync/Skype for Business). It was even possible if you had paid for those features for UCM from Cisco. Teams was simply the cheaper option (although they tried to keep charging my org Lync prices, and we had to threaten to uproot MS products and go to Cisco before they gave us the new pricing).
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pwarner
19 minutes ago
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> Great for organizations that believe these forms of communication should be an afterthought

Yeah great for in person and email companies.

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darth_avocado
26 minutes ago
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We are being forced to dump slack for Teams. The only people who like Teams is Sales and Marketing for some reason. Not a single engineer likes this, and it will break every engineering convenience that exists on Slack.
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Muromec
1 hour ago
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I use teams at work and it's okay. Not the best, not the worst, but okay piece of software. At least I have both the calendar and the videocall things in one app and see when the call starts, so I don't accidentally ADHD myself into missing it.
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viraptor
35 minutes ago
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Anything that accepts webhook integrations will be able to do this. I've got the Google calendar and meeting notifications on Slack, but it would be trivial to replicate with any two systems that have APIs available.
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simfree
1 hour ago
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Exactly, no on is truly overjoyed with Teams. As shovelware goes it is passable, but that is a low bar
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cj
49 minutes ago
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> I thought Google might do this after not buying Slack

They did: Google Chat. It’s bundled with Google Workspace.

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figmert
41 minutes ago
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And it's worse than Teams
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cj
28 minutes ago
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I used it for about a year with a small team. It worked well for what it does, but the functionality is definitely stripped down and barebones compared to Slack. I don't remember any performance or reliability issues.
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2muchcoffeeman
32 minutes ago
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It’s fine if you want a barebones chat.
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spprashant
1 hour ago
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Its a solid success if you squint just at the adoption numbers they achieved by cross selling it.
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MagicMoonlight
58 minutes ago
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What issues do you have with teams?

It works well and there’s nothing I can think of that I want in it. It’s just a video and chat app.

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vladvasiliu
40 minutes ago
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It's by and large the slowest, jankiest, laggiest software I use regularly. And I say that as someone who swears Adobe has added a bunch of sleeps in Lightroom.

On basic chat: it will sometimes scroll up when I get a new message, while I'm actively participating in that chat, so I need to scroll back down to read the new messages. Occasionally it flickers, for bonus points. It will not mark the chat as read if I'm on it without clicking on a different chat and coming back. It's the only software I use that, for some reason, has an effect on my typing accuracy. Don't even get me started on its handling of copy/paste. I'm also pretty sure there's some joke I just don't get around the search function.

For calls: it refuses to pick the correct microphone, and will sometimes mute it completely somehow (I lose the feedback in the headphones – I have a jabra headset that does this). This will even happen when I hang up a call and start another one right away. Other times it works well. My default mic is always my wired, always connected, headset mic. I don't use BT headsets that switch from music to communications or whatever depending on what I do, which could confuse the available / selected mics.

It drains my laptop's and iphone's battery like no tomorrow, even if I turn off video and only do voice chat, even if nobody has the camera on or shares a screen. Also, on Windows, for some reason it doesn't use the native notifications, but implements its own crappy ones – but this isn't that big of an issue, since I mostly disable them anyway.

All this is happening on both the "heavy" (heh) Windows client, and on chrome on Linux, both running on a fairly beefy new PC with gobs of RAM. Fun fact: the experience was exactly the same on my 5-year-old laptop with a U-series Intel CPU, so I don't think it's a resources problem.

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jiggawatts
21 minutes ago
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Teams developers are like that obese guy in the seat next to you on the airplane, just… spreading out into your personal space.

For example, Teams likes to control system-wide audio settings instead of acting like any other application. I had to disable the “allow applications to have dedicated hardware access” feature in my sound card driver to stop it screwing around with my settings. I’ve never had to do this for any other app.

It also likes to “edit” system controls like right-click menus on the task bar. This not only breaks muscle memory, but they also put in a gap so that if you move the mouse onto the menu… it closes.

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udfalkso
45 minutes ago
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Teams suffers from one giant problem. There is a totally odd, but understandable from tech debt perspective, segregation between “chats” and “teams” which makes it practically impossible to find everything. It’s a fatal flaw. Slack is beautifully simple and effective in comparison. Also, the reminder feature on slack is extremely useful to me personally and I miss it dearly in teams.
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pwarner
15 minutes ago
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The fundamental design choice of Teams teams channels makes channels unusable vs Slack channels. The chat part (outside channels) is OK. I've seen the metrics for our instance (10k users), the teams channel part is basically unused.

Does this matter? Yes, I think so for a chat first culture.

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misir
55 minutes ago
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Let me clear my cache after logging in twice to get the OOM fixed so I can finally login to show you what’s wrong with it over a teams call and hope it doesn’t logout and reload randomly during the call.
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MattGaiser
1 hour ago
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Yeah, I would be curious if there is anyone out there paying for Teams. Teams wins as Teams is free with your other Office stuff.
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tootie
1 hour ago
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I guess I'm in the minority but I haven't noticed a significant variance in quality and features on any chat app I've used in the past 20 years. It seems like a thoroughly solved problem. Slack's "killer feature" was that they really streamlined onboarding which is feels neat the first time you do it. Otherwise, chat is chat. The biggest obstacle has always been getting everyone you need to talk to to agree on which platform to use.
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gradus_ad
23 minutes ago
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> OpenAI spends time and money building a slack competitor, because they've apparently run out of good ideas

> Slack uses AI to improve the existing product

> Slack is still marginally better, so businesses continue paying for it

> OpenAI now on the hook for maintaining one of many cheap slack clones

> Investors are left scratching their heads...

Late stage bubble behavior

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codingdave
2 minutes ago
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> Slack has been on a slow rachet up in prices and has struggled to introduce compelling new AI features

I can think of a few reasons that Slack could be improved upon. But a lack of AI features is not on that list. Slack is effective for async communication between humans. We don't need AI features to accomplish that, and most AI would just be annoying slop. If you are using Slack for something else, maybe AI features would help those other uses, but you also might be stretching the cases for which Slack is a good thing.

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CrzyLngPwd
49 minutes ago
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I use Slack every day, and I love it. Integrations are simple and reliable, giving us useful information about critical things.

Why it uses 400mb I have no idea.

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datsci_est_2015
20 minutes ago
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> Why it uses 400mb I have no idea.

Yes, this is an important detail as well.

Make a Slack clone, but have it perform way better than the original (less RAM, CPU usage), with a smaller storage footprint.

Also deliver on features faster than the original. And have those features be more tailored to what the users both want and need - and things they didn’t even know they needed as well.

This is, after all, what’s being promised, no?

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philipwhiuk
8 minutes ago
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That's just the base footprint of an Electron-based app.

Which they do because it means they can ship the same thing in many places (actual browser, cross platform OS and mobile if they're lucky).

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ltbarcly3
34 minutes ago
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But it's so unreasonably slow. It lacks basic features like syntax highlighting on ``` blocks. It's basically become a super expensive and painful to use while Discord continues to be a joy.

And the 'start a thread' nazis are just too much to bear. Prediction: they will add subthreads within 3 years.

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viraptor
28 minutes ago
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> And the 'start a thread' nazis

Social issues can't be solved by technical means. Just slightly incentivised in some direction (like discord's "this is the third reply, would you like a thread instead?")

But for the resource usage, ripcord https://cancel.fm/ripcord/ already proved you can have a capable client which is super light and fast if you care. This was made by a single person and in many ways is better than the official client.

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amelius
44 minutes ago
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Electron?
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orthodonticjake
47 minutes ago
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Does anyone use Mattermost? I remember thinking it wasn't too bad, and I guess it's open source.
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neom
42 minutes ago
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I mentioned them last week and per the comments I got, not really: https://news.ycombinator.com/item?id=46901946
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viraptor
22 minutes ago
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There's the mostlymatter fork which restores the proper oss behaviour https://framagit.org/framasoft/framateam/mostlymatter
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CuriouslyC
1 hour ago
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There are already a ton of slack alternatives. Slack connect is the main thing that is blocking a lot of people from moving off slack, otherwise chat is a commodity.
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Ancalagon
1 hour ago
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Agreed. Every productivity software and their mother has chat.
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bionhoward
8 minutes ago
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signal should just add better API / bot stuff and then we could all use that. there's no way OpenAI would be trustworthy for this; slack certainly isn't
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rbbydotdev
35 minutes ago
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Funny, didn’t even mention using the massive amount of compute available to them to build it!

A prompt ran through a Wiggum loop over the course of a week/month and viola

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altcunn
18 minutes ago
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The real issue isn't whether OpenAI could build a Slack competitor — it's whether they should fragment their focus even further. They're already stretching into search, image gen, video, agents, and an app store. Every great platform company eventually gets the itch to become everything, and that's usually when quality starts slipping on the core product.
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daxfohl
30 minutes ago
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I'd rather it build docs. Or at least have a feature in chatgpt that lets you highlight something and start a comment thread, rather than a multi-page essay response as a continuation of the chat itself.
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mcintyre1994
43 minutes ago
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We use Slack at work, and everyone we work with uses Slack, and we all work together with Slack Connect. I suspect if we moved to a competitor that’s pretty much the main impact we’d see, and it wouldn’t be good unless everyone else work with moved too. I think that network effect is probably the only meaningful differentiation in that space.
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dabinat
26 minutes ago
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What evidence is there that OpenAI will be more benevolent than Salesforce? Perhaps we shouldn’t give large corporations more opportunities for data mining.
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philipwhiuk
8 minutes ago
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Wait the two problems are apparently the price, and the reliability?

And you're asking a company famously burning money building a tool that is used for vibe-coding (aka unreliable software development) to build a replacement?

Idk man.

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amelius
43 minutes ago
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Why not ask for a federated slack?
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igravious
40 minutes ago
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for the same reason why not a federated <insert-the-tool-you-would-love-to-see-federated-here>
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amelius
30 minutes ago
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and, why is that?
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viraptor
18 minutes ago
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It works in communities, not corporations. Every federation seems to die when enough millions are connected to it. Facebook used xmpp for chat. Google chat could federate too. Apple promised iMessage and then hid behind a silly excuse.

It's extremely against company interests to federate.

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spprashant
1 hour ago
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My personal experience with using Slack as just a in-company chat app has been fine. I enjoy using Slack more than Teams or Discord.

All their integrations kinda suck though, and its not uncommon for integrations to randomly break with no discernible changes elsewhere.

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giancarlostoro
1 hour ago
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We used to have a local devs slack and any time someone came up with a random slash command one guy would add a new php script to power that command. I assume a lot of it is just an abandoned API that nobody cares about anymore because Microsoft forced Teams into Office so it took over corporate America in waves. I cant remember the last place I worked at that didnt just use Teams.
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Hamuko
44 minutes ago
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I hate how Slack has no syntax highlighting for code blocks. Even Discord has it.
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neom
1 hour ago
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They almost have, you could wrangle group projects + group chats together pretty easily and you'd be close-ish. The claude cowork experience backed by google drive with the openai group projects and group chat would, imo, be a really awesome way to work!
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orthodonticjake
49 minutes ago
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Slack's software quality has been in absolute freefall over the past couple of months.
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alienbaby
1 hour ago
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Is it me or does the article mix characters with different fonts weights through the text?
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fassssst
22 minutes ago
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I hate Slack. Total information overload. I’d prefer a tool that encourages people to think more before hitting send.
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timfsu
33 minutes ago
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I for one would love this - if it’s done well - except that it would presumably be locked in to OpenAI agents
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FergusArgyll
51 minutes ago
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OT latent space podcast is great, most recently interview with jeff dean. Worth a listen
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psanford
46 minutes ago
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> Developers routinely complain about Slack’s API costs and permissions

What? What API costs is the op talking about?

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henning
1 hour ago
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They'll just do what Anthropic does: let it Ralph Wiggum a pile of broken shit, and then say "wewwwww, doing pwogwamming is vewwy hawd, UwU >_<" when it won't build and fails at basic use cases that would be easy to test automatically
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hokkos
27 minutes ago
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If AI is soo productive why do they even sell it and don't hoard it for themselves to build a competing offer to everything ?
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solumunus
24 minutes ago
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No one is claiming that level of productivity.
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