> 8. Avoid hero culture. Build systems that don’t require heroes.

This right here is the what I always have encountered at every team I have ever worked. There will be a production outage, one person comes in and be like "Oh, let me do this.." Magically fixes things that was never documented becomes a hero and then we do a root cause analysis and then never address the fact that, what that one person knew that service that no one else on the team did.

> the work is about making it easier for normal people to do extraordinary things on a normal day.

I want to work for this guy.