More than 6 out of 10 people turn to AI for psychological support
34 points
by mgh2
1 hour ago
| 14 comments
| axa.com
| HN
swores
25 minutes ago
[-]
> "more than 6 in 10 people declare they already use AI for mental health questions. 42% of them almost always follow the advice it gives them."

If these numbers were "of people who regularly use GenAI chat tools" then I'd be surprised it was quite so high already, but not shocked and would find it completely believable.

But this seems to be "of all people surveyed", which I'm rather skeptical of - unless their sample was very biased (as an extreme example, if they recruited people to the survey only by linking to it in ChatGPT ads, but there are plenty of less extreme ways to get a sample group that's way more likely to use AI than a genuinely random sample of the whole population).

It's also worth noting (and perhaps somewhat explains numbers seeming so unrealistically high to me) that, unless I've misunderstood, "turn to AI for psychological support" isn't necessarily "using AI as a therapist", it could be uses as minor as asking "Can exercise help with my depression?" or "If I think I am having a nervous breakdown, should I talk to a doctor?"

reply
ai_critic
5 minutes ago
[-]
Is anyone actually surprised? The baseline empathy and emotional intelligence of people, both online and offline, has absolutely tanked--I think Covid was the epoch, but arguably going a lot farther back since then. People are just shitty.
reply
Papazsazsa
15 minutes ago
[-]
If you have baseline epistemic hygiene there's nothing wrong with using an LLM for advice.

If you have baseline epistemic hygeine you'd also recognized this as a B2B sales pitch: Axa sell group health, employee-assistance, and corporate wellbeing products.

reply
erelong
3 minutes ago
[-]
It's helpful tbh fam but I have no diagnosed issues, just ask for casual wellness ideas like a search engine (when compared to a search engine the headline is less surprising to me - "more than 6 out of 10 people search online for psychological support")
reply
dvt
50 minutes ago
[-]
I'm not a psychologist or a mental health professional, but I think that this might serve a similar purpose as journaling. It's obvious that AI can't "fix your problems," but just writing stuff down can help us process.
reply
erelong
4 minutes ago
[-]
I call it "interactive journaling"
reply
smokedetector1
43 minutes ago
[-]
agree. This cant do as much as genuine therapy (which requires another person, no way around it). But it is helpful in some ways. It helped me talk through something last week and it genuinely enriched my life in that way.
reply
tonymet
40 minutes ago
[-]
Does therapy actually work? Not by the numbers. tons enrolled, none cured.
reply
RickS
25 minutes ago
[-]
Worked great for me. Big recommend. "Cured" is mostly an unspecifiable state, and while certainly there's lots still wrong with me, I am healed far beyond my expectations at the outset, so increment your count by one.
reply
thewebguyd
33 minutes ago
[-]
With most therapy the goal isn't to cure, but to manage and help cope in a healthy way. There are also plenty of mental illnesses or disorders that have no cure, and a few that are in the DSM because they cause problems with how our society is structured, not necessarily because its a true disorder (its only disorder because it causes issues functioning within societal systems).
reply
randycupertino
39 minutes ago
[-]
I recently had to do a very hated, very tedious, very long, very boring task at work and I asked Claude to hype me up and give me a pep talk to conquer the task and it really did a great job.

Then I got nervous if IT reads our prompts and felt very sheepish if they would be seeing my asking it that.

reply
cm2012
9 minutes ago
[-]
I love this and think it is a great use of the tech
reply
mr-pink
32 minutes ago
[-]
now you have a great story for future job interviews asking about how you deal with hardship
reply
pizzly
28 minutes ago
[-]
Can see a place using it here. Most human psychologists patients see every week or so at a scheduled time, not because that is what is most effective in terms of treating your psychological issues but because of scheduling and cost reasons. Being able to get support at more regular intervals if done correctly may improve healing. The scheduled time may also not be the most effective time either. Events can happen on the day that reduce treatment effectiveness. The scheduling and resource allocation is a human problem (not enough psychologists, psychologists need their own personal boundaries and recovery time etc). A tool that can extend psychologists usefulness may be able to get the treatment that people actually need.

Then there is the money aspect. Too many people don't have the money for psychological treatment. Having a cheaper alternative will help. Unless we actually start thinking outside the box here we won't solve mental illness and so all tools should be used.

reply
dataviz1000
10 minutes ago
[-]
"AI is replacing bartenders as everyone's therapist. On the bright side, the bartenders finally have someone to talk to about losing their jobs." -- Claude
reply
cm2012
11 minutes ago
[-]
This is absolutely a good thing for the world.
reply
oh_my_goodness
19 minutes ago
[-]
Oh hell no. That's horrible.
reply
RickS
10 minutes ago
[-]
This just makes sense. A normal day contains dozens of experiences that could be bettered by cheap actions that I am awful at predicting or imagining. I had an argument with a partner at one point where I was baffled and basically at a loss, asked chatgpt, and it spit back a response that seemed... okay. I adapted it into my own voice, keeping only what was sincere, etc (not just dumping LLM slop at another human, which is fucked, more like using it to coarsely choose a vector/filter through a big cloud of things I actually believe). My partner's response was incredible. It completely diffused the situation and my they were pleasantly surprised. Without the LLM, I would have been entirely unable to conceive of and walk that happy path.

The problems we have with our psychology often involve deviation from the normal or desirable state, so a robot that spits out a cheap reversion to the mean can be really helpful.

My flavor of this is somewhat autism-coded, but it generalizes well. EG people who aren't used to negotiating, valuing themselves, etc. Obviously LLMs output hallucinated dogshit and occasionally dangerous nonsense.

But it must be admitted: a lot of our psychological hiccups can be solved by the thoughtless, typical advice.

38% putting them over professionals is nuts though. I would much rather have the real thing, but it's $200/hr and asleep at 3am.\

reply
tonymet
40 minutes ago
[-]
I’ve been using grok voice chat for mock dialogs to help practice diplomatic and candid conversations. I’ve found people increasingly dismissive and aloof in conversation. I prompt grok (it’s in my car) to role play as a medical billing administrator or similar reluctant authority to help practice resolving the disagreement.
reply
sublinear
45 minutes ago
[-]
This is a little bit sad, but not that surprising.

For a while now I've wondered how valuable this really is for crowdsourcing of sentiment and opinions. We went from yahoo answers to reddit and now to this. Those previous ways of getting input were notoriously full of trolls and ulterior motives, but maybe a one-on-one conversational format with no distractions is a higher quality source? Is it a feature or a bug that the LLMs are biased in favor of whatever junk their owners want?

reply
locusofself
39 minutes ago
[-]
It's certainly a lot more satisfying than asking Reddit most of the time, whether you are getting the truth or not. I don't know how many times I've posted a question on reddit, not necessarily about something psychological or relationship related, even about things like mortgages or landscaping, come back to check the comments and ya, have my day totally de-railed by trolling strangers with an ax to grind.
reply
Barrin92
9 minutes ago
[-]
>"Respondents report spending an average of 5.1 hours a day on screens during the week (excluding working and studying hours and excluding weekends), with screen time rising to 6.4 hours in the Philippines and Thailand.

Two out of three people believe that this exposure has several negative, even if moderate, effects on their mental health."

5-6 hours excluding work and study is mental. I know "touching grass" isn't exactly a professional treatment plan, but instead of spending more time in front of a screen to fix mental health issues have we tried prescribing people to actually go out?

If you're working eight hours, sleep seven, and maybe spend an hour or two cooking and doing daily chores, there's not even enough time left to exercise. no shit it's having a bad effect on their mental health, most of these people don't need a therapist, they need sunlight and their phone taken from them

reply