I'm off to go down a rabbit hole re: the FirstClass software.
Kids were using it everyday to learn how to communicate using forums on Macs. This was pre internet. The user experience of this software was amazing. I used to help him to configure the forums (called Conferences)
Previously we used GBBS in an Apple II.
Single dialup connection, multiple virtual connections over that serial connection (you could open multiple Windows in the client and have them all updating), non-blocking communications (did some nasty stuff in the client to give a progress bar in the title bar of each window as the contents would load), object database on the server based on the Mac's filesystem (took advantage of file system IDs mapped to folders, files, etc. - copying your server to another drive was a nightmare).
It was almost like a remote, multi-user Finder for Macs. Unfortunately it never transitioned to the Internet well - the license cost for the server software was cost prohibitive for most hobbyists once discussion forum software started showing up everywhere back in the day.
Really neat technology at the time though, and inspired some early communications work of mine before the Internet became ubiquitous.
It was definitely formative - I still have friends from back then, and remember logging on daily.
As you say, the transition to the real Internet and web was painful/slow for them, and obviously being a commercial software made it especially hard. The software and the user group all disappeared around the same time - hard to say which came first.
This is one of the coolest things ever! It's the next best thing to being straight out of a Gibson novel!