we run a discord server with our Github, forum and email. i am curious how fellow HNs handle ticket management and issue tracking across multiple support channels and connect wit their internal docs.
For example users will report same bug in different channels, this will increase the work load on the devs, and as to the company whole.
So i have some questions in my mind:
1. What help desk software are you guys using
2. how do you track duplicate issues
3. Has any one used Claude or any automated ticket system.
and did it work or just cause more issues.
I ask this because we are adding discord in my platform, and are searching if its the right move or not. and what platforms should we include.▲